TERMS OF COOPERATION

GENERAL TERMS OF COOPERATION FOR B2B ADVISORS

Below are the rules for orders placed in cooperation with the RADZIOWI B2B panel.
If any of the points are incomprehensible to you or you have additional questions, please contact us
contact via e-mail office@radziowi.pl or telephone +48 792 900 742.

§ 1.
GENERAL

1.1 These General Terms and Conditions of Cooperation apply to the performance of sales contracts concluded between
"RADZIOWI"" Limited liability company with its registered office in Brzozów, ul.
Chopina 8a, 36-200 Brzozów, using the tax identification number NIP 6861687349, called
Seller and Seller's Counterparties.
1.2 These General Terms and Conditions of Cooperation shall apply only between traders in the
within the meaning of Article 431 of the Civil Code.
1.3 The following terms and conditions are subject to change, and Contractors will be informed of any updates on an ongoing basis.

§ 2.
PLACING AND FULFILLING ORDERS

2.1 Orders for the Seller's products are accepted electronically on the B2B platform at
radziowi.b2b.pl
REMARK! Pallet quantities or more should be ordered directly from the Account Managers via
by e-mail or phone.
2.2 Minimum order – one bulk package.
2.3 Once an order has been placed, it is not possible to edit it or add products to it.

§ 3.
DELIVERY COSTS

3.1 The Seller uses courier services of Fedex/DPD, Poczta Polska and RABEN.
a) DOMESTIC SHIPMENTS
- parcels up to 30 kg gross are sent by FEDEX/DPD courier or Polish Post courier
- pallet shipments are carried out via the Polish Post or RABEN
b) INTERNATIONAL SHIPMENTS
- parcels up to 30kg gross are sent by FEDEX, TNT courier
- pallet shipments are carried out by Kuehne & Nagel or RABEN.
In the case of international shipments, the free shipping threshold does not apply, the cost of international shipping
shall be covered by the Ordering Party. The choice of carrier for international shipments depends on the country of delivery, weight
order and the current valuation.
The Seller enables the collection of foreign shipments by an external courier ordered by the Ordering Party
– only after prior arrangements.
3.2 The Seller undertakes to deliver the goods at his own expense when ordering a minimum full of pallets
of a given product or mix-pallet (different products – about 700kg). Applies to domestic shipments only.
3.3 The cost of transport for the shipment in the case of orders below the number of pallets or a mix of pallets shall be borne by the Ordering Party.
3.4 Courier Companies and Delivery Costs:
a) CASH ON DELIVERY:
- Fedex courier: PLN 22 net – parcel up to 30 kg gross
b) PREPAYMENT / TRADE CREDIT
- Inpost courier: PLN 18 net – parcel up to 30 kg gross
- Fedex courier: PLN 18 net – parcel up to 30 kg gross
c) PERSONAL COLLECTION AT OUR WAREHOUSE
possible only after prior arrangements with the Account Manager
3.5 In the event that the Ordering Party provides an incorrect address of the place of delivery, quantity and
assortment - The Seller reserves the right to charge the Ordering Party with transport costs resulting from the
from a mistake. In case of refusal to accept cash on delivery due to lack of cash - re-cost
transport is borne by the Contracting Authority.

§ 4.
LEAD TIMES

4.1 The deadline for the execution of the order is 48 hours, from the moment of placing the order or in the case of orders with
from the moment the payment is credited to the account.
4.2 The deadline for the completion of the order may be changed in the absence of the ordered goods or other
random causes, after informing the Contracting Authority.
4.3 We do not declare that orders will be fulfilled on the same day that an order is placed by a specific
Hours.

§ 5.
COMPLAINTS

5.1 Any inconsistencies in delivery are to be reported by the Ordering Party immediately upon receipt of the
delivery or no later than 14 working days after receipt of the shipment. Complaints are accepted only for
via email. The Seller has 7 working days to consider the complaint, from the moment of
receipt of the notification.
5.2 The Seller accepts complaints in the case of:
- shipment of goods that do not conform to the order;
- shipping an incomplete order (none);
- shipping products with a different expiry date than the one specified on the B2B platform;
- damage to the product during transport, with the outer packaging (carton) undamaged, only and
only upon presentation of photos of the damaged product;
- damage to the shipment (outer packaging, carton) resulting from transport, only
showing photos of the damage and preparing a damage report in the presence of the courier and reporting it to the
within 7 days of delivery.
If these conditions are not met, the complaint is rejected.
5.3 Complaints submitted by the buyer's customers are the responsibility of the buyer, who in turn has the right to submit a complaint
complaints in the company Radziowi Sp. z o. o.

§ 6.
ORDER PAYMENTS

6.1 The Seller grants deferred payment after a minimum of two prepayment orders, provided that
provided that the Insurer agrees to cooperate with the client. Deferred payment term
is 14 days from the date of issuing the VAT invoice.
6.2 In the event that the Insurer does not agree to cooperate with a given client, the Seller requires
for all cash on delivery or prepayment orders. The prepayment must be made on the basis of the
summary of the order placed, entering the order number in the title of the transfer.
6.3 The Seller requires the Ordering Party to pay invoices on time.
6.4 In case of arrears with payments, the Seller withholds new orders until
overdue invoices. The ability to place orders on the B2B platform remains
blocked until the invoice is paid.
6.5 In the event of non-payment by the Ordering Party despite incoming notifications,
The seller refers the case to debt collection.

§ 7.
INDIVIDUAL VALUATIONS

7.1 The Ordering Party has the right to submit an inquiry for an individual quote for a given product to the Guardian
Customer's for a larger quantity (i.e. at least one pallet of a selected product or a mix-pallet consisting of many
products)
7.2 An inquiry should be made by e-mail to Office@radziowi.pl. Your account manager will contact you
Ordering Party and will present an individual quote and time of order completion.

"RADZIOWI" Sp. z o.o.
Chopina 8a
36-200 Brzozów